More often than not, businesses have at least a few days to complete orders. While the bracket is fast closing, few customers expect same or next day delivery when buying direct. As such, the majority of us have leeway for completing tasks. While delegation and time management are always important, there’s room for some flexibility.
The same can’t be said in some fields, though. For some companies, same day responses are essential for all customers. Repair services, for instance, often face pressures like these. If customers need electrical repairs, they’ll need them sharpish. And, the same goes for plumbing.
Unsurprisingly, it’s easy to get things like this wrong as a business owner. While it’s admirable you’re giving things a shot; you could annoy customers by not keeping on top of the workload. The good news is, there are some simple solutions which can help you. If you’re currently struggling in the same day business, read on to find out what they are.
Make yourself contactable
Being contactable is essential in fast-fire operations. Customers need your services as soon as possible, so they won’t be happy if they have to wait to reach you. Instead, make sure they can always reach you by using phone solutions such as VOIP or Google Voice. By running off your internet, these ensure you can connect many phones to one phone line. As a result, everyone in your office can access customer calls. Just like that, being on hold will become a thing of your customer’s pasts.
Use the right software
The right software is always necessary for smooth operations. When it comes to keeping on top of same day services, though, you need to get this right. Bear in mind that, often, your team will be out in the field. As such, you need to consider ways to reach them as soon as they finish a job. Otherwise, you’ll waste a load of time between each client. On a basic level, something such as a cloud-based operating system could come in handy here. To take things further, you may even want to turn to something like the facility management software offered by FieldPoint. With their field service app, you can place live service requests which your team will receive no matter where they are. All the better for getting them where they need to be quickly.
Be strict on time management
Any manager gets sick of hearing about time management. The need for speed in business never goes away. We all concentrate on delegating tasks and developing a fast website. But, it matters even more for you. To stand any chance at completing your emergency calls, you need to be strict. This means setting in place firm time markers on every job and keeping things moving. That way, you can give customers time slots. These will stop them from stressing out or waiting longer than they should. Get that right, and you can bet they’ll come back to you next time their pipes burst.
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